Optimizing Operational Excellence for a Leading European Sportswear Brand

5 min

IN A NUTSHELL

12 critical production areas covered within 6 months

71% reduction in major incidents

80% improvement in problem management efficiency

SLA compliance improved from 92% to 98%

About Client

Operating in over 160 countries, this European-based global sportswear leader is known for its innovation in athletic and lifestyle footwear, apparel, and accessories. Facing increasing security, compliance, and cloud migration pressures, the organization sought to enhance operational efficiency within its Platform Engineering division.

EMPLOYEES

50,000+

LOCATION

Global

INDUSTRY

Retail

01

What Was the Challenge

The client’s Platform Engineering division faced significant inconsistencies in operational processes due to diverse product areas, multiple partner contract types, and varying SLAs. The lack of standardization and process governance led to inefficiencies in managing automated and semi-automated systems, making it difficult to track performance metrics across multiple dashboards.

Additionally, with increasing pressure to migrate production services to the public cloud and strengthen security and compliance, the client needed a structured framework to ensure operational excellence while maintaining customer focus and agility.

02

How We Solved the Problem

Ciklum conducted an Operational Excellence assessment of 12 critical product areas, evaluating them against 16 key operational aspects using the CMMI process maturity scale. A cross-product governance board was established to oversee and track improvement initiatives, ensuring their implementation across teams. Ciklum also facilitated the migration of KPIs to a centralized Platform Engineering dashboard, enabling transparent reporting and performance tracking.