Reimagining Processes for a Leading Automotive Firm with IA Tools

5 min

IN A NUTSHELL

1st Gen AI solution for the organization

>$100m savings realised through Automation and AI

4 years of partnership

About Client

The client specializes in manufacturing luxury and high-performance vehicles, offering a range from sleek sports cars to rugged off-road SUVs. They are known for innovative design, cutting-edge technology, and superior craftsmanship. They are one of the largest manufacturers in the UK, with over 40,000 staff and more than 80% of vehicles built being exported globally.

EMPLOYEES

40,000+

LOCATION

UK

INDUSTRY

Automotive

01

What Was the Challenge

After delivering more than 200 process automations using RPA, this client was looking for an Intelligent Automation partner to drive down their operational costs across each business function, focusing on touch-less operations. Macro economic changes such as electrification, Brexit and supply shortages have heavily impacted their supply chain and production operations.

02

How We Solved the Problem

A leader in Automation and AI, Ciklum has supported the client over the past four years in redesigning processes and leveraging high impact technology to improve process efficiency, mitigate supply chain risks, boost customer satisfaction and ultimately improve profit.

Ciklum began with data integration and governance within manufacturing, automating KPI tracking dashboards, and developing a PowerApps tool to locate non-connected cars in the plant. Over time, our support has extended across the client’s entire value chain - from enhancing manufacturing efficiency to building custom products that engage customers.

AI-Powered Manufacturing and Workflow Automation

AI-Powered Manufacturing & Workflow Automation

Ciklum automated manufacturing issue management, improving visibility, tracking, and resolution of production problems. Standardized workflows and enhanced reporting accelerated response times, reducing downtime and ensuring seamless operations.

Conversational AI for Operational Efficiency

Ciklum integrated Conversational AI to enhance JLR’s automation strategy, streamlining interactions across procurement, supply chain, and customer service. AI-powered virtual agents reduced manual workloads, accelerated response times, and improved user experience.

End-to-End Process Mining & Purchase-to-Pay Optimization

Ciklum deployed Celonis Process Mining to optimize P2P processes, identifying inefficiencies and automating key workflows. By uncovering >£10m in maverick buying and reducing process rework by >50%, the solution enabled >£2M in automation-driven opportunities, improving procurement compliance and accelerating invoice approvals.

Intelligent Document Processing for Compliance

To address compliance challenges, Ciklum automated regulatory reporting, reducing manual data collation and improving accuracy. Integrated workflows ensured real-time updates and compliance tracking, eliminating spreadsheet-based inefficiencies and achieving 80% cost savings while enhancing data integrity and reporting consistency.