Conversational AI
Elevate Every Interaction: Intelligent Chat and Voice Solutions
We design and build context-aware Digital Assistants and voice assistants that resolve customer issues faster, reduce operational costs, and deliver a seamless, 24/7 support experience.
Conversational AI Built for Your Business, Proven by Your KPIs
Our revolutionary approach combines design, integration, and scalability, ensuring conversational AI delivers real impact, not just scripted interactions.
Human-centered Design
We craft natural, empathetic dialogues that feel real and deliver effective user experiences.
Deep Integration Expertise
Connect conversational AI with CRMs, APIs, and systems to resolve issues, not just deflect.
Continuous Optimization
Use analytics to retrain assistants, improving performance and UX long after launch.
Omnichannel Experience
Ensure seamless, consistent conversations across web, voice, mobile, and in-app channels.
Scalable Intelligence
From basic chatbots to generative agents, we deliver solutions for every engagement need.
Aligned to Your Strategy
We share risk and align AI solutions to revenue, cost, and measurable business outcomes.
Conversational AI Beyond Bots
Our Services Playbook
We build intelligent, automated conversation flows that integrate seamlessly into your customer journey.
Intelligent Conversational AI
Build context-aware assistants that connect to CRMs, ERPs, and more - delivering personalized, end-to-end resolutions for customers and employees.
Voice AI & IVR Optimization
Replace clunky menus with natural, NLU-powered voice AI that understands intent, reduces misroutes, and improves CSAT across every call.
Conversational Analytics
Turn chats and calls into actionable insights with AI analytics that track sentiment, surface trends, and guide smarter business decisions.
Our Approach
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Discovery
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02
Solution Plan
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03
Solution & Flow Design
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04
Delivery
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Hypercare & Optimization
Discovery
Run Design Thinking workshops, assess data and journeys, and uncover opportunities for autonomy, personalization, and real-time learning.
Solution Plan
Define scope, timeline, and cost with governance, model choices, scalability, and ethical AI built into the implementation plan.
Solution & Flow Design
Map conversation flows, integrations, and tone of voice with flexible, intent-driven GenAI and RAG for contextual continuity.
Delivery
Build and test Virtual Agents with GenAI, APIs, and decision loops, then deploy with UAT, RLHF, and full documentation.
Hypercare & Optimization
Monitor live agents, use real feedback to refine prompts and models, and optimize continuously for user and business needs.
Why Choose Ciklum for Conversational AI
Committed
to Your Success
We align with your goals, share risk, and deliver measurable results.
Seamless
Ecosystem Fit
Our Conversational AI integrates smoothly with your systems and tools.
Solutions
Aligned to Strategy
We tailor AI solutions to your priorities for real business impact.
Support
Beyond Delivery
We guide, train, and support your team to ensure lasting AI success.
Industries We Serve
Banking & Financial Services
Use Conversational AI Services to automate KYC, disputes, and fraud checks – improving compliance, trust, and support response times.
Learn MoreRetail & Consumer
Use Conversational AI to offer instant, personalized customer engagement and reduce service costs across omnichannel support.
Learn MoreHealthcare & Life Sciences
Deliver compliant, automated customer service with virtual assistants for triage, scheduling, and records – built with NLP and trust.
Learn MoreHi-Tech
Streamline ops and product support with AI chatbots that handle ticketing, onboarding, and internal tasks at enterprise scale.
Learn MoreAutomotive & Manufacturing
Simplify internal workflows and vendor interactions with autonomous AI agents that cut delays and boost operational decision-making.
Learn MoreTravel & Hospitality
Deploy AI-powered virtual assistants to manage bookings, upsell offers, and reduce wait times – enhancing every guest experience.
Learn MorePowered by our Incredible Partners
Powering Global Growth with AI
From local pilots to global deployments, we help enterprises transform every interaction into efficiency, loyalty, and growth - all powered by AI.
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Development Centers
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Offices Globally
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IT Professionals
Success Stories
From cutting wait times to replacing outdated IVR, we’ve partnered with enterprises to turn conversations into measurable wins that drive business forward.
Automated ETL and Advanced Reporting for Fintech Client
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Achieved 50% Reduction in Testing Time Through Automation Testing Framework
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80% reduction in errors through IoT for a Consumer Goods company
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Advancing Telemedicine with Scalable DevSecOps and AI-Driven Automation
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Augmented Reality in Academia: An In-Depth Case Study on Educational Innovation
Learn MoreThought Leadership
Perspectives That Matter
Breaking Free From Pilot Purgatory: How Conversational AI Drives Enterprise Success
Redefining Player Engagement in iGaming with Conversational AI
Discover the Power of Conversational AI Solutions for Business Success
