Digital Customer Experience Solutions

What is User Research?

User Research is the science of understanding the needs, motivations, and preferences of your customers so that you can develop applications guaranteed to deliver value. Prioritize the right features, boost conversion rates, retain users, and deliver experiences your customers are guaranteed to love.

Benefits of User Research

Build strategies rooted in real customer need to drive business growth and customer loyalty

Customer-driven decision making

Gain a deeper understanding of your user needs and make evidence-based business decisions.

Validated user experiences

Shape buying journeys and digital interactions with user sentiment in mind, at every step of your design and development processes.

Test hypotheses

Preempt issues before they impact your business, and cost-effectively test potential solutions to your key challenges.

Customer retention and growth

Address user pain points with well-designed solutions to drive the most revenue, retain customers long-term and grow your business.

Our clients are our partners

From global enterprises to digital disruptors, we’ve partnered with companies for over 20 years to reimagine, reshape and redefine the way people experience your business.

Why partner with Ciklum?

Deep insight at every stage

Ciklum serves as both your strategic partner and delivery partner, thoroughly understanding your audience across all aspects of your business.

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Custom research methodologies

No matter your business challenge or research requirements, we’ll tailor a solution to meet your needs.

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Led by continuous discovery

We believe in continuous discovery to constantly iterate and improve on the features and products you develop, ensuring they are aligned to your users’ most critical needs.

WHAT OUR CUSTOMERS SAY

"Our experience with bringing on a mobile development team from Ciklum was absolutely stellar."

Avishag Baruch

CTO and Vice President of R&D - Seeking Alpha

“Ciklum provides us the ability to scale up our operation on demand when we need it."

Dror Meiri

Director of Software Engineering - eToro

"The engineers and the team we work with at Ciklum bring a high level of expertise and a great work ethic that really resonates with our values of excellence."

Emili Collier

Head of Delivery Engagement - TUI

"The ability to help scale was very important in our project. In less than 6 months we scaled up our team to over 100 people. If I need to make that decision again, I would again go with Ciklum."

Philipp Blome

CEO - Metro Markets

"We work very closely with Ciklum to establish what it is we’re trying to achieve, what our objectives are, and how closely we want that integrated with our core business."

Altay Ural

Director of Platforms - Betsson Group

User Research